Careers at Dash

Join the company that is driving innovation in automobile navigation!

Dash Navigation, a Silicon Valley startup backed by some of the world's top Venture Capital firms including Sequoia Capital and Kleiner Perkins Caufield & Byers, is looking for amazing professionals to join its growing team. If you enjoy an entrepreneurial, dynamic working environment along with a challenging hands-on job, Dash is the place for you! Apply today for one of our openings and you just might end up cruising on the inside track.
Dash Navigation, Inc. is an equal opportunity employer.

Customer Service Positions

Engineering Positions

Information Technology Positions

Customer Service Positions

Customer Support Representative

Our Customer Service department is looking for an energetic, talented and motivated individual to join our fast paced exciting environment. This position will initially focus on supporting customers as well as our beta tester community.

Responsibilities

  • Review, triage and respond to inbound customer issues via email and phone
  • File and track bugs/issue reports to engineering
  • Work with engineers to triage, test, reproduce and resolve issues
  • Review/provide feedback on knowledge base, user documentation and training content
  • Create and edit knowledgebase content
  • Assist internal departments with technical support issue triage/resolution
  • Document and summarize issues and present in a group setting
  • Participate in field testing of new products and services
  • Handle presales/sales calls and chat sessions

Qualifications

  • Proficient in consumer electronic product technical troubleshooting
  • Proficient with RightNow CRM service and marketing solutions
  • Experience with configuring admin features of RightNow CRM a plus
  • Experience using and troubleshooting personal navigation devices
  • Proficient computer applications skills (MS Office - Outlook, Excel, Access, PowerPoint)
  • Interest in new emerging consumer electronic technologies
  • Must have an automobile and willing to drive to test products and services
  • Familiarity with ShoreTel phone system
  • Excellent communication skills and ability to speak to both technical and business stakeholders and users
  • Excellent analytical skills
  • Ability to work independently on project deliverables and communicate and share project updates with team members
  • Three years technical call center experience
  • Demonstrated experience in successfully advocating customer needs
  • Demonstrated experience working with engineering organizations to find solutions to field issue

 

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Engineering Positions

Sr. Quality Engineer Web Services

Summary:
We are looking for a Senior Quality Engineer to conduct functional and performance testing of our web based application and associated plug-ins.  The successful candidate will define, document and execute a comprehensive test plan for ensuring these products perform as specified.
Responsibilities:
•    Implementation of company’s software development lifecycle (SDLC) for testing activities
•    Detailed review of engineering requirements and changes to determine functional and performance testability
•    Review of engineering requirements and estimation of functional test and performance effort to ensure of adequate coverage.
•    Test plan, test case and automation development
•    Functionality and regression testing of web applications and associated plug-ins
•    Performance, stress, load and scalability testing
•    Daily Bug report and verification
•    Risk management, which includes prioritization of test execution based on new features and problematic areas.
•    Completion of a detailed test report which highlights areas covered and future test improvements
•    Member of the cross-functional post-mortem team to discuss and implement areas of improvement for next product release.

Experience, Technical Knowledge and Skills:
•    4 years of experience in feature testing of web-based applications
•    2 years of experience in performance testing of web-based applications
•    Programming experience with Java.  Ruby is highly desirable.
•    Experience with delivering high quality, top tier web-based applications
•    Proficiency with Linux or other UNIX operating system
•    Experience with automating test cases using one or more of the following tools and languages:  Selenium, JMeter, Perl or Ruby.
•    Database experience is desirable. Oracle RDBMS is a real plus.
•    Familiarly with Jira, Bugzilla or similar bug tracking system
•    Excellent written, verbal and interpersonal communication skills
•    Proactive and problem solver
•    Self-motivated, detail oriented and self-directed
•    Team player

Education:
•    BS in Computer Science or equivalent experience
•    MS in Computer Science preferred

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Sr. QA Engineer

Summary:
We are looking for a Senior QA Engineer with experience in testing hand held Linux electronic consumer devices and/or GPS navigation systems.  The successful candidate will define, document and execute a comprehensive test plan for a consumer GPS navigation system that incorporates real-time traffic data.  The area of focus will be testing application routing engine.


Responsibilities:
•    Implementation of company’s software development life cycle (SDLC) for testing activities.
•    Detailed review of product requirements and changes to determine testing scope.
•    Review engineering requirements for estimating testing effort to ensure thorough coverage.
•    Functional and regression testing of GPS navigation routing engine: cost model, turn restrictions, routing preference, traffic detour.
•    Test plan and test case development, and automation
•    Bug verification and regression testing
•    Performance testing
•    Risk management, which includes prioritization of test execution based on new features.
•    Completion of a detailed test report after test completion which highlights areas covered, things that went well and areas for improvement
•    Member of the cross-functional post-mortem team to discuss and implement areas of improvement for next product release.

Experience, Technical Knowledge and Skills:
•    4 years white box testing experience
•    Proficiency with Linux or other UNIX operating system.
•    Embedded Linux device test experience
•    2 years experience in feature testing of hand held Linux devices, such as GPS systems, PDAs, mobile phones or MP3s
•    Programming experience with C++ or Java a plus
•    Automating tests using one or more of the following languages or tools:  C, C++, Ruby, Perl, Silktest
•    Database experience desired.
•    Hands on experience of embedded software for consumer electronics
•    Expert knowledge of shell and script programming 
•    Familiarly with Jira or similar bug tracking system
•    Excellent written, verbal and interpersonal communication skills
•    Proactive and problem solver
•    Self-motivated, detail oriented and self-directed
•    Team player

Education:
•    BS in Computer Science or equivalent experience.
•    MS in Computer Science preferred.

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Senior C++ Software Engineer

Position Summary:
 
Dash Navigation is looking for a Senior C++ Engineer to help move our navigation engine to the next level of versatility and reliability.  We are looking for an experienced developer that enjoys tackling difficult problems and delivering software that directly affects the lives of thousands of users.

  Responsibilities:

  • Write new software that will interact with multiple, distributed processes
  • Work productively with top notch engineers throughout Dash
  • Plan approaches to solve complex problems on a platform with limited resources
  • Develop squeaky clean C++ code
  • Kill software bugs in ways they will never return
  • Refactor software to meet the demands of an ever growing, complex system

 Requirements: 

  • 5+ years C++ programming with a proven track record
  • Able to create and implement solid OO designs using a variety of design patterns
  • Use best practices in documenting code and designs for cross-team communications
  • Experience in developing sophisticated unit tests
  • Immediately productive developing in a Linux environment
  • Thrive in an environment that simultaneously involves bug hunting and writing new code
  • Experience in multi-threaded, performance intensive applications
  • Speak and write fluent English
  • Advanced degree in Computer Science a plus

 
Experience:

  • Working in a Linux/Unix development environment
  • Delivering Embedded Linux systems
  • Previous experience in navigation systems is a plus

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Senior Interaction Designer

 

Dash Navigation is looking for a Senior Interaction Designer to join our user experience team. Dash connects people to the information that empowers them in their cars.

 

A navigation device presents novel design challenges because

  • The user’s primary need is safety
  • Their secondary task (getting optimally to a destination) entails surprisingly complex decision making
  • The screen is small, the computer’s personality is often annoying, and the road environment confusing
  • Finally, map, traffic, and location databases are as diverse and idiosyncratic as the cultures that built them

Dash requires an interaction designer to be both fast and good. Job tasks include

  • Working collaboratively with user researchers, product managers, and engineers to create great ideas
  • Conceptualizing and visualizing the right features for our target users
  • Specifying, in detail, the behaviors of the product
  • Motivating and inspiring the product team to do the right thing for the users
  • Demonstrating that the design is delighting the user through test results 

Key Requirements

  • Academic background in either HCI/psychology or design field
  • 4+ years design experience on a consumer company
  • Portfolio that includes both concept sketches and detailed specifications
  • Commercially implemented designs
  • References

Desired Requirements

  • Experience designing voice interfaces

 

 

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Web Application Engineer

Position Summary:
We are looking to hire a web application engineer to help prototype, design and develop the front-end of our service offering on the web. You should be self- motivated and have the ability to work in a small, agile team. Technical Knowledge and Skills:

  • Object oriented programming experience (Java preferred).
  • Interpreted language experience (Ruby preferred).
  • RDBMS experience (Oracle preferred)
  • Test driven development experience.
  • Comfortable with cross-browser HTML, CSS, and Javascript.
  • Flash and/or Ajax experience a plus.
  • Ruby on Rails experience strongly preferred.

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Vehicular Traffic Data Analyst, Engineering

Position Summary: Responsibilities

  • Process large volumes of live and historical vehicular traffic data
  • Define and develop tools to measure traffic data quality
  • Define and develop automated mechanisms to detect and correct data outliers
  • Work with software developers to leverage existing code


Key Requirements

  • Master’s or equivalent in Computer Science, Civil Engineering or Mathematics


Experience, Technical Knowledge and Skills

  • Two years experience with software engineering or data analysis
  • Will also accept a Ph.D. or equivalent in Computer Science, Civil Engineering or Mathematics in lieu of the required Master’s degree and two years of experience
  • Will accept any suitable combination of education, training or experience equal to a Master’s and two years experience of a Ph.D. and no experience.


Contact: If interested, contact Mike Tzamaloukas or leave your resume/contact information at reception, or email jobs@dash.net. TEL: (312) 886-8000
FAX: (312) 886-1688

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Information Technology Positions

Senior Systems Administrator

Position Summary:
Overall Responsibilities and Requirements:

  • Senior System Administrator level expertise with UNIX and/or Linux operating systems and solid knowledge of Microsoft operating systems, applications, and networking.
  • Must have hands-on practical information security experience in a large organization, with a thorough understanding of information security fundamentals.
  • Must have extensive experience working with fully redundant SAN arrays such as EMC (preferred), Hitachi, Fujitsu, HP, IBM etc along with all related equipment/software (SAN switches, HBA’s, multipath, powerpath etc)
  • Strong oral and written communication skills, including the ability to effectively convey technical information to all levels of technical expertise.
  • Strong Team Player. A collaborative work ethic is necessary for success in this team.
  • In depth knowledge and understanding of multi-tiered infrastructures.
  • Experience with automatic deployments, upgrades and management of proprietary Java code.
  • Previous experience hardening operating systems and/or securing applications.
  • Solid shell and/or PERL scripting expertise.
  • Strong knowledge of IP networking, and common Internet technologies (DNS, SMTP, SSH, etc.).
  • Must be familiar with technical security/penetration testing, including:
    • Attack techniques
    • Countermeasures
    • Experience using information security and “hacking” tools
    • Common malware and their workings
    • IDS event monitoring/analysis, and/or incident response experience
  • Must be able to work with a cool head under pressure and make targeted decisions necessary to properly respond to rapidly unfolding events. Must be capable and comfortable adopting various incident response roles (i.e. leading, coordinating, and performing hands on incident response work).
  • 7+ years Senior System Administrator experience with UNIX and/or Linux operating systems
  • College degree in a technical/scientific discipline or equivalent experience

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Service Operations Analyst

Position Summary: Dash Navigation is seeking a Service Operations Analyst to join the IT Operations team. This individual will manage how Dash devices connect to the Dash service as well as drive Business Intelligence (BI) solutions at Dash related to the Dash service. The ideal candidate will possess the ability to define metrics and generate reports independently, but also work collaboratively in a team-based environment. This position requires a candidate with strong business acumen, technical savvy, great attention to detail, and proven expertise in business intelligence analytics.
Overall Responsibilities and Requirements:

  • Ongoing support of Dash devices on the Dash service.
  • Perform functional and technical activities for device management.
  • Manage key metrics to measure the Dash service.
  • Design, quickly develop and deploy ad-hoc reports and dashboards using business intelligence software and various homegrown tools.
  • Respond to a variety of report requests from multiple departments within Dash.
  • Minimum two years experience in BI reporting (functional requirements gathering through technical design with end-users).
  • Strong knowledge of BI and data warehousing best practices
  • Solid understanding of logical relationships of database tables.
  • Strong analytical skills including the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Desire to learn new technologies and stay current with evolving BI offerings.
  • Experience with database programming including SQL language.
  • Experience with Oracle Business Intelligence Suite is a plus.
  • Excellent leadership, communication, organizational skills, and attention to detail.
  • BS degree, in CS or related field.
  • Recent college graduates with comparable experience and a history of academic success encouraged to apply.

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Web Developer

Position Summary: Dash is looking for a web developer with exceptional web production skills and an affinity for user-centered design. The ideal candidate will possess the ability to create web content independently, but also work collaboratively in a team-based environment. This position requires a candidate with strong HTML abilities, design skills, technical savvy, great attention to detail, and proven expertise in web development. Demonstrated portfolio of work is essential.
Overall Responsibilities and Requirements:

  • Develop optimized/cross-platform website code in CSS, HTML, XML, PHP, Java, Ruby and AJAX.
  • Collaborate with content owners, creative agencies, and IT to refine the user experience on dash.net.
  • Minimum 2 years experience in web development, including work on complex sites or applications.
  • Strong knowledge of website design best practices.
  • Expert HTML and CSS skills, with cross-browser, cross-platform compatibility.
  • Experience with implemetation of eCommerce solutions, content management systems, blogging tools and analytics packages.
  • Portfolio of work required.
  • Recent college graduates with comparable experience and a history of academic success encouraged to apply.

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